Privacy Policy

Last Updated: September 7, 2025

1. Our Commitment to Your Privacy

Elmdew Automitive ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard the personal information of our customers and website visitors in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

We only collect information you've provided that is necessary to provide you with our automotive repair and maintenance services. This may include:

• Personal Identification Information: Your full name, phone number, email address, and home address.
• Vehicle Information: The make, model, year, Vehicle Identification Number (VIN), and license plate number of your vehicle.
• Service Information: Details of the services you request, your vehicle’s service history with us, and any notes or diagnostic information related to your vehicle.
• Website Usage Information: When you visit our website, we may collect non-identifying information such as your IP address, browser type, and pages visited. This is done to improve our website's functionality and user experience (see Section 8 on Cookies).

3. How We Use Your Information

We use your personal information for the following purposes:

• To schedule appointments and send service reminders.
• To create estimates and invoices for our services.
• To perform and document the automotive services you have requested.
• To order necessary parts for your vehicle's repair.
• To process payments for services rendered.
• To contact you with updates regarding your vehicle's service status.
• To maintain a service history for your vehicle for warranty and future service purposes.
• To respond to your inquiries and provide customer support.
• To comply with legal and regulatory requirements (e.g., for tax purposes).

4. Consent

By providing us with your personal information to book a service or request an estimate, you are providing implied consent for us to collect and use it for the purposes outlined in this policy. We will obtain your explicit consent before using your personal information for any other purpose, such as marketing communications.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at the details below.

5. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We will only disclose your information in the following limited circumstances:

• Third-Party Service Providers: To trusted partners who assist us in operating our business, such as payment processors or specialized parts suppliers, who are contractually obligated to keep your information confidential.
• Legal Requirement: If required to do so by law, court order, or other governmental authority.

6. Data Security

We have implemented reasonable administrative, technical, and physical safeguards to protect your personal information against loss, theft, and unauthorized access, disclosure, or modification. This includes using secure (SSL) technology on our website and limiting access to personal information to employees who require it to perform their job duties.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law for tax, warranty, and record-keeping purposes.

8. Cookies and Website Analytics

Our website may use "cookies" to enhance your experience. Cookies are small files placed on your computer's hard drive that help us analyze web traffic. This information is used in an aggregated form to improve our website and is not used to personally identify you. You may choose to decline cookies through your browser settings, though this may prevent you from taking full advantage of the website.

9. Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.

To exercise these rights, please submit a written request to our Privacy Officer using the contact information below.

10. Changes to This Privacy Policy

We may update this policy from time to time. The most current version will always be posted on our website. We encourage you to review it periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.